Refund and Returns Policy

Caliente is all about quality. We carefully select materials to make our fire tool sets, log buckets, holders, fire screens and gates, fire pits, and bowls. They’re designed for everyday use, are durable and stylish. That’s why we have a strict no refunds/no returns policy.

If you get a wrong or damaged product, we’ll help you out. Just keep the item in its original packaging and provide your receipt and proof of damage to shama@caliente.co.in .

Once we approve your return, we’ll send you a return shipping label and clear instructions on where and how to send it. Remember, we can only accept returns with our prior approval.

Please note that any order you place will be delivered within 15 days. Your satisfaction is important, and we appreciate your patience as we deliver top-notch products to you.